Report Date: July 22, 2012
Eric Nichols and Kathy Haggerty
Real Estate Agents
* More Weight is given to a report where work has been completed.
Work Completed Date:
April 06, 2012
Description Of Work:
Eric and Kathy were the real estate agent team that were responsible for the sale of our old home beginning June 2011 through the sale at the end of December 2011 AND for the purchase of our new home, which finalized April 6, 2012. Eric and Kathy were the epitome of a team, sharing responsibilities around researching for what the market would bear for our old house, recommendations for properly staging, suggestions for effective negotiations, absolute involvement with all aspects for our closing and always only a phone call, email, or text away during the building of our new home, offering up the same (outstanding!)level of support for our new home purchase, as they offered during the old home selling process.
We decided in May 2011, we were going to put our home, in Penn Hills, on the market. After several unsatisfying interviews with prospective agents, we asked some friends if they would recommend any agents that would meet our needs. Eric Nichols and Kathy Haggerty were recommended, we were told, "You will love them!" Immediately after our initial meeting, we were convinced right then and there to go with Eric and Kathy. We loved their honesty, professionalism, real estate knowledge and candid nature. They were both extremely complimentary about how our house looked (which meant a lot, as we had done a lot of work on our home to prepare for the sell), were very motivated and confident that they WILL sell our home!
They quelled any fears of their availability to serve us as with a team (where our old home was on the other side of the city from them), at least one of them would be available anytime we needed them. After viewing the very professional looking pictures (Eric is a master photographer), we knew we were in very good hands. We immediately started having showing that week and averaged at least 2 to 3 per week through June, and when we stopped/slowed in getting visits, we were already on message due to their knowledge of the real estate business, holidays and vacation periods tended to yield fewer visits. Eric and Kathy also let us know that there would never be a showing without at least 24 hours notice, as we were still in the house and did not want us to be inconvenieced.
With a down market, there were many offers that were trying to low-ball us. Both Eric and Kathy encouraged us to stay the course and ultimately had the hard conversation to drop our price and instead of just saying because of the market, they provided us with very detailed, fact-based information that we were very much in favor of doing. We reduced the price and got even more showings to our house. This continued throughout August into October. We were considering just taking to house off the market for Christmas, when Eric and Kathy contacted us concerning a potential buyer that had been seriously considering the house. The buyers gave us an offer, we countered, but only remembering some good advice about the counter offer process. Fortunately, the buyers accepted the offer and we began the closing process.
Eric and Kathy were in constant communication with us and the worked the fine line of being both the selling and buying agents. Once there was information, we had it. Any questions we had, promptly answered, through text, email or call. In the midst of all this, we then had to go search out a new home. Kathy and Eric again then worked with our scheduled and set up a long day of looking at homes with us. Once they verified out requests for a home, they prospected and set up showings with some prospective houses that fit our screens. Again, they provided very candid comments about the homes we were viewing and we had a great day with them. A testament to them as true professionals: several of my friends who had purchased a home stated they were never even given the recommendation to look a new construction. BOTH Eric and Kathy strongly encouraged us to do so. They made the call to the Ryan Homes rep, set us up a time to meet with Stefanie, that afternoon. They walked us through the model, offering great comments about what we were seeing. We discussed the best course with them and they helped us with the pros and cons and we made the decision to go with new construction.
From the time that the hole was dug for our foundation until the closing on Good Friday, we heard from Eric or Kathy weekly, just keeping in the loop with the build, even coming out to the site to ensure things were going as planned and again, making sure if we had any questions, they were answered. The subsequent weeks later, we met with the financial officers to go over our finance documents. Again, our agents (this time Kathy) were there for us. Kathy's presence was reassuring and if we weren't really sure about something the finance agents were discussing, we deferred to her knowledge and experience to give us the layman's terminology of what we were signing. Kathy also looked over all documents and kind of gave us a brief overview about what this meant, again, above and beyond helpful to us.
As the closing date approached, we got another reminder of what we needed to have to be ready for closing from Eric and Kathy. Kathy was there for closing, offering up support and representation. Even though we were very ready for closing, it was very reassuring and comforting to know that even all the way up to the end, Eric and Kathy lived up to their promise...we will be with you through ALL aspects of the buying and selling processes...and they all that and more!! Even in the 3 months since we have moved into our new home (which we love!!), we have been in communication with both Eric and Kathy. Even after their responsibilities have essentially ended. they are still ensuring that everything is all right. Again, above and beyond expecations!
Both Eric and Kathy are wonderful people, great sense of humor, extremely professional, answering any and all questions that we have had. Too many times, it is very easy to sugar coat and tell someone you are working for, what they WANT to hear, not what they NEED to hear. If you want someone to placate you, you are better served with going to someone other than Eric and Kathy. You will become just one of the numerous properties they are trying to sell. If you want the best real estate professional in the Pittsburgh area, who are totally committed to you, don't go any further than the team of Eric Nichols and Kathy Haggerty. You will not be sorry!